Terms, Privacy & Safety

Hayak is an early-stage cultural-tourism platform. This page is a plain-language template to explain how we operate; it is not legal advice. Please have a qualified professional review it before you rely on it.

Last updated: 2026

Terms of Use

By using the Hayak website, chatbot (Mansour), or services, you agree to these terms. If you do not agree, please do not use Hayak.

1. What Hayak is

Hayak connects visitors with Emirati guides, families, and cultural experiences. Some features shown on this website (accounts, bookings, delivery links, social sign-in) are demonstrations of an early product. A booking request is a request to be contacted — not a confirmed, paid reservation — until our team confirms it with you directly.

2. Your account & conduct

• Provide accurate information when you sign up or send a request.
• Treat guides, families, and staff with respect; follow local laws and cultural norms of the UAE.
• Do not misuse the site, attempt to break its security, or use it for anything unlawful.

3. Mansour (AI assistant)

Mansour is an AI companion that can make mistakes and does not give official government, legal, medical, or financial advice. For official services (visas, Emirates ID, residency, permits, fines), always use the UAE's TAMM platform at tamm.abudhabi or the relevant authority.

4. Content & brand

The Hayak name, logo, text, and design belong to Hayak. Photos, logos of third parties, and any quotes are used for illustration and remain the property of their owners. Please do not reuse Hayak's brand without permission.

5. Links to other services

Hayak links to third-party services such as TAMM and food-delivery apps. We are not responsible for their content or policies; their own terms apply.

6. No warranty & liability

Hayak is provided “as is” while we grow. To the extent allowed by UAE law, Hayak is not liable for indirect or incidental damages arising from use of the site or an experience arranged through it. Nothing here removes rights you have under applicable law.

7. Changes & governing law

We may update these terms as Hayak develops. These terms are governed by the laws of the United Arab Emirates. Questions? Email us at the addresses on the Contact page.

Privacy Policy

We collect the minimum we need and are mindful of the UAE's personal-data protection principles.

What we collect

• Inquiry form: your name, email, and message.
• Booking request (Kashta): your name, arrival/leaving dates, and passport expiry date. Your passport file is never uploaded or stored by Hayak.
• Demo account: a name and email you type are saved only in your own browser (localStorage) on your device — not on a central Hayak server.

How your data reaches us

Inquiries and booking requests are sent to the Hayak team by email through a secure form service. We use them only to reply to you and arrange your experience.

Sharing

We do not sell your data. To arrange an experience, we may share the details you provide with the specific guide or family involved. Service providers (such as our email/form and hosting providers) process data on our behalf.

Your choices

You can ask us to access or delete the information you sent us by emailing the addresses on the Contact page. You can clear a demo account yourself by clearing your browser storage. Hayak is not intended for children; minors should use it with a parent or guardian.

Safety & Ethics

• We aim to verify guides and host families and to brief them on respectful, honest conduct.
• Cultural respect goes both ways: visitors follow UAE customs, and hosts welcome every guest with dignity.
• Minors are never isolated with an adult they do not know; family experiences involve the whole family.
• If you ever feel unsafe or notice anything concerning, contact us immediately and, in an emergency, the local authorities.

For official government matters and emergencies, use the UAE's TAMM platform (tamm.abudhabi) and the relevant official channels — Mansour will always point you there for these topics.